Some Apple TV owners experiencing repeated crashes when browsing in the TV app on tvOS 13
Added 10-21-19 05:31:02am EST - “The TV app is a critical part of the Apple TV experience, in fact it even has its own physical button on the Siri Remote (by default). Apple uses the TV app as the vehicle to unify content from installed third-party video apps, Apple…” - 9to5mac.com
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The TV app is a critical part of the Apple TV experience, in fact it even has its own physical button on the Siri Remote (by default). Apple uses the TV app as the vehicle to unify content from installed third-party video apps, Apple TV Channels, iTunes purchases and (soon) Apple TV+ TV shows and movies.
However, we have received a handful of reports of people who are currently unable to use the TV app. The TV app simply crashes as the user browses around, usually on the first swipe down in the Watch Now tab. This issue seems to be linked to the latest tvOS 13 update which introduced a partial TV app redesign.
The issue appears to affect both Apple TV HD and Apple TV 4K devices alike, running tvOS 13.0 (the current public release). It’s not a universal issue but the problem appears wide enough from reports that we have seen to our tips inbox and on social media to be worthy of coverage. The TV app on other platforms does not seem to be affected by the same problem.
Obviously, crashing so abruptly in a core app hurts the Apple TV experience substantially. Furthermore, the launch of Apple TV+ is just around the corner. As the TV app is the only place to watch TV+ content, people encountering stability issues will simply be locked out from enjoying Apple original TV shows and films.
tvOS 13.1 is currently in developer beta but we haven’t been able to ascertain if it addresses the crash bug with the TV app for affected users. Installing a tvOS beta is dangerous as there is no easy way to go back and revert the installation as the latest Apple TV set-top box lacks a USB port (although we recently found out there is a special Lightning diagnostics port hidden away). Apple may also be able to stop the crashes with a server side update, depending on the exact cause of the bug.
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COMMENTS VIA TWITTER
Good news: the app updates (Spectrum TV, Crave) don't interfere with the bypasses. Bad news: tvOS 13 doesn't like… https://t.co/ceJPwRVJmN
@ATTHelp Ever since tvOS 13 came out, the #ATTWatchTV app on Apple TV has had severe frame rate drops when the Appl… https://t.co/h0lTxay9wv
New Setting in tvOS 13.3 Lets You Customise TV App’s Top Shelf https://t.co/hWZkjMoWlv https://t.co/27AvuMIocB
tvOS 13.3 Adds Option to Display Up Next Queue in TV App’s Top Shelf Extension https://t.co/pjIbKr3lKh
@coqui2008 Hi there, and thanks for reaching out! We’d be happy to provide some information on these questions for… https://t.co/G69Kj5CiSc