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Have a Photos library on your Mac that is missing previews, won’t open images or videos, or displays a never-changing message that it’s loading favorites or uploading images to iCloud Photos? Try rebuilding the Photos library:
The process can take a substantial amount of time for a large library, particularly if it’s stored on a hard drive and not on an SSD. When complete, Photos will load the library, and you may be back to normal.
We’ve compiled a list of the questions we get asked most frequently, along with answers and links to columns: read our super FAQ to see if your question is covered. If not, we’re always looking for new problems to solve! Email yours to [email protected], including screen captures as appropriate and whether you want your full name used. Not every question will be answered, we don’t reply to email, and we cannot provide direct troubleshooting advice.
Glenn Fleishman’s most recent books include Take Control of Untangling Connections, Take Control of Your M-Series Mac, and Take Control of Securing Your Mac. In his spare time, he writes about printing and type history. He’s a senior contributor to Macworld, where he writes Mac 911.
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