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Unfortunately, disaster recovery (DR) plans don't get a lot of love before the disaster hits. Enterprises of all sizes pay DR plans a lot of lip service, but when there is a legitimate crisis, it's often apparent that the lip service was just that. Whether it's a cyberattack, a natural disaster, or a global pandemic, one thing a company doesn't want to have to try and figure out during the crisis is how to collaborate with its employees. At that point, it's already too late.
Without a plan, collaboration after a disaster becomes significantly more difficult, if not impossible. This complexity is exacerbated when a company has a global reach and employees spread across the planet. With workers out in the wild, losing one form of communication could mean hours or even days of no contact.
There's one common denominator to help fight this loss of contact in the modern age: the cell phone. Privacy issues aside, having some sort of internal company app or system that pings employee devices and tracks "check-ins" could be an excellent way to at least know the general vicinity of an employee after a disaster and reach out accordingly. This could be separated by department or team so managers and executives would know where their people were in a significant outage event.
Making sure people know of this plan or knowing where they can find it is just as critical as having it developed. There are quite a few ways to solve this issue, but one way is to regularly do table-top rehearsals of disaster response. Large or complex organizations might find it useful to do such a review quarterly, but smaller companies may only need to do it semi-annually or annually. No matter the frequency, a well-rehearsed and understood plan is infinitely better than a plan that's been put on paper and promptly tucked away in a binder somewhere.
Read more: 5 major players in internal comms making it easier for companies to communicate with staff in the new remote world
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