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Apple's former long-time Siri head says virtual assistants don't deliver on their promise


Added 06-14-19 09:31:02am EST - “The man who was for seven years head of Apple's Siri efforts has said that IAs don't deliver on their promise. Bill Stasior left Apple earlier this year ...” - 9to5mac.com

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Posted By TheNewsCommenter: From 9to5mac.com: “Apple's former long-time Siri head says IAs don't deliver- 9to5Mac”. Below is an excerpt from the article.

The man who was for seven years head of Apple’s Siri efforts has said that virtual assistants don’t deliver on their promise.

Stasior joined Apple in 2012 and led the team responsible for Siri’s development until he left the company in May […]

Today’s virtual helpers can do everything from starting up the coffee machine after your morning alarm goes off to making reservations at your favorite restaurant. But the biggest way they’re likely to improve over the next three to five years is simple: they’ll get better at understanding the way we speak.

“In my opinion, none of the virtual assistants really deliver on the promise of eventually being able to understand people as naturally as other people can understand them,” Stasior said in a recent interview with Business Insider. “I think everyone learns what commands work with the assistants and what commands don’t work with the assistants. And while that’s improving very rapidly right now, I think there’s still a long way to go.”

The big challenge, he says, is that human beings can ask any question, or give any instruction, using such a broad range of language. Digital assistants don’t deliver on the promise because they lack a sufficiently general capability when it comes to understanding the things we ask of them – they essentially only have a large collection of very specific language-parsing capabilities.

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