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Apple Not Expecting U.S. Offices to Return to Normal in 2020, Encourages Retail Staff at Closed Stores to Work Remotely

Added 07-13-20 04:12:02pm EST - “With coronavirus outbreaks across the United States continuing to spike, Apple is finding new roles for retail staff as it closes more of its store...” - Macrumors.com

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Posted By TheNewsCommenter: From Macrumors.com: “Apple Not Expecting U.S. Offices to Return to Normal in 2020, Encourages Retail Staff at Closed Stores to Work Remotely”. Below is an excerpt from the article.

Apple has made it easier to keep track of conversation threads in Messages by allowing users to pin threads in the app.

Apple has including the ability to send inline replies to specific messages that appear in the conversation thread of a group chat.

With coronavirus outbreaks across the United States continuing to spike, Apple is finding new roles for retail staff as it closes more of its store locations and is no longer expecting corporate employees to fully return to on-campus work in the U.S. in 2020, according to Bloomberg.

Apple has been forced to re-close many retail locations in the United States that had previously reopened, with stores in California, North Carolina, Florida, and more shuttered at the current time. In these locations, Apple is asking retail employees to work remotely in work from home support roles that the company has been offering since March.

Retail employees are able to serve as support advisors to handle online service requests and questions from customers unable to receive services in store. Apple has not made working from home in this way mandatory for retail employees and has continued to pay employee wages, but the company is now pushing retail employees unable to return to stores to participate in the work from home program as the need for customer support representatives has grown, leading to long wait times for service.

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